ProofBack checks every chargeback against the Visa Compelling Evidence 3.0 criteria, matches it to your customer’s prior undisputed orders, and compiles the evidence packet your acquirer expects.
Live · not a mock-up
Change the facts of the case. The verdict comes from the same engine that evaluates a real chargeback — not a scripted animation.
Evaluated against a synthetic case for demonstration. Your real disputes are scored from your actual Shopify order history.
Evidence integrity
A representment packet is a document you file with a bank. Padding it with delivery confirmations nobody checked, or signatures nobody captured, puts you at risk under the card network’s rules — not the vendor who generated it.
So ProofBack labels the provenance of every fact. Where we confirmed delivery with the carrier, the packet says so. Where the only source is your own fulfilment record, it says that instead — and an exhibit with no data behind it is left out entirely.
Data elements compared, each shown pass or fail
Pages, with unsupported exhibits omitted
Facts invented to fill a gap
The workspace
Deadlines, qualification status and the evidence behind each case — in the Shopify admin.
| Case | Order | CE 3.0 | Evidence due |
|---|---|---|---|
| DP-2026-088192 | #1042 · $149.99 | Liability shift | 3 days left |
| DP-2026-088147 | #1038 · $612.00 | Liability shift | 6 days left |
| DP-2026-088103 | #1031 · $89.50 | Insufficient history | 12 days left |
Illustrative figures. Your dashboard reflects your own store’s disputes.
The packet
Dispute reviewers work a queue under time pressure. The packet leads with the summary and the argument, then supports both with the underlying records — each labelled with where it came from.
How it works
Shopify notifies ProofBack the moment a chargeback opens. The order, customer and fulfilment records are imported automatically.
The engine searches the customer’s prior orders for the best-matching pair on the same card inside the 120–365 day window.
A formal letter and the supporting exhibits are generated, each annotated with its source and verification status.
Check the packet, download it, and submit through your processor. You stay in control of what gets filed.
ProofBack prepares and formats evidence. Whether a dispute is won is decided by the issuing bank and the payment network — no tool can guarantee an outcome, and any that claims otherwise is overselling.
Pricing
Recovery agencies typically take 20–25% of everything they win back. ProofBack charges a subscription and nothing else — what you recover is yours.
14-day free trial · 1 store · 15 packets/mo
3 stores · 25 packets/mo
10 stores · 50 packets/mo
A Visa framework for reason code 10.4 disputes. If you can show the cardholder completed prior undisputed transactions on the same card with matching identifiers, liability can shift to the issuer before the dispute reaches arbitration.
No. ProofBack determines whether a dispute meets the CE 3.0 criteria and assembles the evidence in the format reviewers expect. The decision rests with the issuing bank and the payment network.
Because it is. Without a carrier tracking integration, the only delivery evidence is what your own store recorded — and stating that as confirmed delivery would be a false claim in a document filed with a bank. Connect a tracking provider and confirmed deliveries are labelled as such.
Not yet. You review each packet and file it through your processor. Automatic submission is on the roadmap.
Orders, fulfilments, customers and disputes — only what the evidence requires. We never see card numbers. Full detail is in the privacy policy.
Connect a store and see how your open disputes score against CE 3.0.
Connect your Shopify store14-day free trial on Solo Brand · cancel any time from your Shopify admin